Get In Touch

CAN I MAKE CHANGES TO MY ORDER ?

YES YOU CAN JUST CALL OUR CUSTOMER SERVICES THEY WILL HELP YOU TO CANCEL YOUR ORDER AND REORDER NEW ITEM.

HOW DO I TRACK MY ORDER ?

YOU MUST BE A REGISTERED USER TO TRACK YOUR ORDER ONLINE. YOU CAN TRACK YOUR ORDER ONLINE BY ACCESSING YOUR ACCOUNT AND ORDER HISTORY. 

PAYMENT

HOW CAN I PAY FOR MY ORDER ?

WE ACCEPT PAYMENT WITH: CASH ON DELIVERY ONLY

HOW DOES THE COD (CASH ON DELIVERY) PAYMENT OPTION WORK?

CASH ON DELIVERY ALLOWS YOU TO PAY FOR YOUR ORDER WITH CASH AT THE TIME OF DELIVERY. 1SPORTY OFFERS A CASH ON DELIVERY OPTION FOR ALL ORDERS. TO PLACE AN ORDER AND PAY FOR IT USING CASH ON DELIVERY (COD), PLEASE SELECT THE ‘CASH ON DELIVERY’ OPTION ON THE PAYMENT PAGE.

IS IT SAFE TO ORDER ONLINE ?

YOU CAN BE ASSURED THAT SHOPPING WITH 1SPORTY IS SAFE! WE USE SECURE SOCKET LAYER SOFTWARE (SSL) TO ENCRYPT ALL OF YOUR PERSONAL INFORMATION INCLUDING YOUR NAME AND ADDRESS. AND OTHER CRITICALLY SENSITIVE INFORMATION . INFORMATION PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ.

DELEIVERY

HAS MY ORDER BEEN SHIPPED ?

WHEN YOUR ORDER LEAVES OUR WAREHOUSE, WE’LL EMAIL YOU WITH A TRACKING NUMBER SO YOU CAN FOLLOW ITS JOURNEY THROUGH THE COURIER’S WEBSITE.

HOW CAN I TRACK MY ORDER ?

YOU CAN TRACK YOUR ORDER USING YOUR TRACKING NUMBER. THIS WILL BE EMAILED TO YOU OR CAN BE FOUND IN THE ‘ORDER HISTORY’ SECTION OF YOUR ACCOUNT.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

CONTACT A MEMBER OF OUR CUSTOMER SERVICES TEAM WHERE AN ADVISOR WILL BE HAPPY TO HELP.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED TO ME?

WE DELIVER MOST OF OUR ORDERS WITHIN 3-7 FULL BUSINESS DAYS. ALSO WE DELIVER TO ALL OVER EGYPT INCLUDES ALL CITIES IN EGYPT LIKE (CAIRO, ALEXANDRIA, TANTA, EL MAHALLA, SUEZ, SHARM EL-SHEIKH, HURGHADA, LUXOR, ASWAN AND MORE CITIES)

RETURNING

HOW DO I RETURN AN ITEM ?

Sur , If you are not happy with your item please return in the original packaging and with all tags attached with The deleivery customer , so enjoy an easy, peace of mind transaction .

I want to know if a model is available at a certain BRANCH ?

To find out where certain models are available, please contact our Customer Service team . Working hours are Saturday to Thursday from 10 AM till 10 PM

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